Last updated: March 16, 2026
At ReplyWell, your privacy matters. This policy explains what data we collect, why we collect it, and how we protect it. We keep things simple and transparent — no surprises.
Account Information: Email address, name, and business name when you sign up.
Google Business Profile Data: When you connect your Google Business Profile, we access your business reviews, reviewer names, star ratings, and review text. This is used solely to generate AI responses.
AI Responses: The responses we generate and any edits you make before posting.
Payment Data: Payment processing is handled entirely by Stripe. We never see or store your full credit card number. We only store your Stripe customer ID to manage your subscription.
Usage Data: Basic analytics like pages visited, features used, and response approval rates to improve the product.
Your review data is sent to Anthropic's Claude AI to generate responses. This processing happens in real-time and the data is not stored by Anthropic beyond the request. See Anthropic's privacy policy for details.
We do not use your business data to train AI models. Your reviews and responses remain yours.
We use trusted third parties to provide our service:
Each third party has their own privacy policy. We only share the minimum data necessary for each service to function.
We use a single essential cookie ("session") to keep you logged in. We don't use tracking cookies, advertising cookies, or sell your data to advertisers. Ever.
We keep your data for as long as your account is active. If you cancel your account, we delete your data within 30 days. Some data may be retained longer if required by law (tax records, etc.).
You have the right to:
To exercise any of these rights, email [email protected]. We'll respond within 30 days.
If you're a California resident, you have additional rights under the CCPA. We do not sell personal information. You can request disclosure of what data we collect and request deletion. Contact us at the email above.
If you're in the EU/EEA, we process your data based on: (a) your consent, (b) performance of our contract with you, and (c) our legitimate business interests. You have rights to access, rectify, erase, restrict, and port your data. Contact us or your local data protection authority.
ReplyWell is designed for business use and is not intended for children under 18. We do not knowingly collect data from minors.
We protect your data with industry-standard security measures including HTTPS encryption, secure authentication, and access controls. However, no system is 100% secure. We'll notify you promptly if we discover a data breach that affects your information.
We may update this policy from time to time. We'll notify you of significant changes via email. The "Last updated" date at the top reflects the most recent version.
Questions or concerns about your privacy? We're here to help.
Email: [email protected]
Support: [email protected]